At 21hut, your privacy is not merely a legal obligation — it is a core value we uphold. This document clearly explains how we collect, use, store, and protect your personal information as a user of our platform.
This Privacy Policy is published by 21hut, a trusted online betting platform in Malaysia. This document explains our privacy practices regarding the collection, use, disclosure, transfer, and storage of your personal data when you use the 21hut platform, website, and all related services.
We understand how important privacy is to you. When you register and use the 21hut platform, you entrust us with your personal information. We take that trust seriously. Every data-related decision we make is aimed at protecting your best interests as a user.
By using 21hut's services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.
21hut only collects information that is strictly necessary to provide you with a secure, seamless, and quality service. The following are the categories of information we collect:
| Data Category | Example Information | Purpose |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | Identity verification (KYC) |
| Contact Data | Email address, phone number | Account communications & notifications |
| Financial Data | Bank account number, bank name | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security & Fraud Prevention |
| Usage Data | Wagering records, game history | Personalise the user experience |
| Location Data | State/region based on IP | Regulatory compliance |
Every piece of information we collect serves a clear and legitimate purpose. 21hut will not use your data for any purpose unrelated to the provision of our online betting platform services.
We apply a "data minimum" approach — meaning we only collect what is strictly necessary and nothing more. Every use of your data is based on a valid legal basis such as your consent, contractual necessity, or legal obligation.
21hut does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is only shared in limited situations such as the following:
The security of your data is the absolute top priority for 21hut. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorized access, loss, or misuse.
Your personal data is retained for as long as your account is active or as long as necessary to provide our services. Following account closure, we will retain required records for the period mandated by Malaysian law before securely deleting the data.
The 21hut platform uses cookies and similar tracking technologies to enhance user experience, maintain secure login sessions, and understand how users interact with our platform.
You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and experience of using the 21hut platform. Session cookies will be automatically deleted when you log out or close your browser.
As a valued 21hut user, you have guaranteed rights regarding your personal data. We make it easy to exercise these rights through your account centre or by contacting our support team.
You have the right to request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete information in your account.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your personal data for specific purposes such as direct marketing.
You may request your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data under certain circumstances provided by law.
The 21hut platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
In the course of its operations, 21hut may transfer your personal data to servers or service providers located outside Malaysia. When such transfers occur, we ensure that an equivalent or higher level of protection than that required by Malaysian law is fully observed.
21hut reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform service developments. Any amendments will be posted on this page with a clear effective date.
If you have any questions, concerns, or complaints regarding how 21hut handles your personal data, our data protection team is ready to listen and assist you.
If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or the relevant regulatory authority in your jurisdiction.
We invest in the best technology and processes to ensure your privacy is always protected
Every bit of data moving between your device and the 21hut platform is protected by 256-bit SSL encryption — the same level of security used by the world's leading banks.
21hut's privacy practices are designed to fully comply with the Malaysian Personal Data Protection Act (PDPA) 2010, providing you with robust legal protection.
21hut has never and will never sell, rent, or trade your personal data to any third party for any commercial or marketing purpose.
21hut's data security infrastructure is periodically audited by internationally recognized independent cybersecurity firms, ensuring your protection remains at the highest level at all times.
Our identity verification process uses end-to-end encryption technology. Your identification documents are stored in a fully isolated and secure environment.
Through the 21hut account settings centre, you have full control over your data — from updating personal information to managing communication preferences and notifications.
Now you know exactly how 21hut fully protects your personal data. Register a free account today and enjoy a safe, fair, and exciting online wagering experience with millions of 21hut members across Malaysia.